Via Pat Phelan from Roam4Free is his story of woeful customer service from Vodafone Ireland. First they greet him as “Pat” and then bounce him to someone else who calls him Mr. Phelan who demands the same information he already provided to informal droid number 1 and so forth. As well as the bouncing Pat […]

My camcorder (DCR-TRV19e) gave up the ghost the other night - when recording instead of the normal image of what was being recorded a distorted image was displayed. A google showed that this was due to a faulty CCD chip which Sony had owned up to :
http://fon.gs/sony-announcement/
So I rang the relevant support number […]

JP Rangaswami noted what might become the norm for customer service. He made a blog post and mentioned in an aside that he could not get an application to work for him properly.
The post was timed at 11.36am local time. At 4.39pm the same day, a Saturday (!), I received a message from Mark Hall […]

Via Gadgetell is news tha Sprint has pretty much “fired” customers who called up their customer care lines. Their excuse is
received frequent calls from you regarding your billing or other general account information
At some point perhaps these large telcos will realise that if they have customers who have to call back a lot, that […]