Posted: Damien Mulley on Jul 10 | Telecoms
Via Gadgetell is news tha Sprint has pretty much “fired” customers who called up their customer care lines. Their excuse is
received frequent calls from you regarding your billing or other general account information
At some point perhaps these large telcos will realise that if they have customers who have to call back a lot, that perhaps there is some issue with their systems and not with the customer. I’m sure they’ll use the pathetic mantra “nobody else seems to have a problem, so it’s your fault, not ours.” and attitude that while not explicitly stated is certainly applied by so many arrogant companies and their support staff. Luckily over here we have a regulator that is meant to stop this kind of crap.
1 Comment so far
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It’s actually quite brilliant! The real trick to business is to make your customers so happy that they tell other people about how great you are. Concentrate your customer service on those people you can actually convert into such proponents of your business. Those frequent (more than 20 times a month) callers will never be happy, and would be much better off bad-mouthing your competitors!