http://www.iwillnothold.com/2007/07/10/firing-customers-sprint-hangs-up-on-customers-who-complain/ IWillNotHold.com - Venting about poor customer service Thu, 21 Aug 2008 19:20:48 +0000 http://wordpress.org/?v=2.2 http://www.iwillnothold.com/2007/07/10/firing-customers-sprint-hangs-up-on-customers-who-complain/#comment-24 Dan Tue, 10 Jul 2007 16:50:40 +0000 http://www.iwillnothold.com/2007/07/10/firing-customers-sprint-hangs-up-on-customers-who-complain/#comment-24 It's actually quite brilliant! The real trick to business is to make your customers so happy that they tell other people about how great you are. Concentrate your customer service on those people you can actually convert into such proponents of your business. Those frequent (more than 20 times a month) callers will never be happy, and would be much better off bad-mouthing your competitors! It’s actually quite brilliant! The real trick to business is to make your customers so happy that they tell other people about how great you are. Concentrate your customer service on those people you can actually convert into such proponents of your business. Those frequent (more than 20 times a month) callers will never be happy, and would be much better off bad-mouthing your competitors!

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