Posted: Damien Mulley on Jul 16 | consumercare
JP Rangaswami noted what might become the norm for customer service. He made a blog post and mentioned in an aside that he could not get an application to work for him properly.
The post was timed at 11.36am local time. At 4.39pm the same day, a Saturday (!), I received a message from Mark Hall at VodPod. He’d read my blog, noted the comments, explained in detail the situation with the video I’d tried loading, gave me a workaround, and even apologised for the “lame” error message.
Some companies are actively monitoring the net for their product names and company names and then responding to people in a constructive manner. While this could become resource intensive as your customer base builds, it can be great when starting out as it will iron out all the wrinkles so when you are big, you’ll get far less complaints, allowing you to provide fantastic support and customer care to those who do contact you. It’s a great selling point too to have customers evangelising that you come to them, they don’t have to chase you about problems.
This part could be utilised for showing ads and other stuff
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