Posted: Damien Mulley on Jul 30 | Telecoms
Via Pat Phelan from Roam4Free is his story of woeful customer service from Vodafone Ireland. First they greet him as “Pat” and then bounce him to someone else who calls him Mr. Phelan who demands the same information he already provided to informal droid number 1 and so forth. As well as the bouncing Pat around the place there is also the issue that their processes and procedures are inconvenient and only server to anger a customer who pays them a small fortune every month. Read on…
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