Not an Irish story for sure, but this amazing customer care deserves as much attention as possible.
When I came home this last time, I had an email from Zappos asking about the shoes, since they hadn’t received them. I was just back and not ready to deal with that, so I replied that my mom […]

I’m on the George Hook show at 1630 today talking about consumer issues and people waiting for up to 11 minutes on consumer care lines in Ireland.
I’ll hopefully be able to give some of these tips for dealing with your consumer issue:

Have a pen and paper ready for the call.
Note the time when you dialed […]

This is an interesting story about a guy who rang DHL to complain about his package being late when it should have been delivered earlier that day. First, they reimbursed the money they charged for delivery and then they conferenced him into a call with another local rep to see where the package was and […]

My camcorder (DCR-TRV19e) gave up the ghost the other night - when recording instead of the normal image of what was being recorded a distorted image was displayed. A google showed that this was due to a faulty CCD chip which Sony had owned up to :
http://fon.gs/sony-announcement/
So I rang the relevant support number […]

JP Rangaswami noted what might become the norm for customer service. He made a blog post and mentioned in an aside that he could not get an application to work for him properly.
The post was timed at 11.36am local time. At 4.39pm the same day, a Saturday (!), I received a message from Mark Hall […]