http://www.iwillnothold.com IWillNotHold.com - Venting about poor customer service Mon, 22 Oct 2007 10:44:21 +0000 http://backend.userland.com/rss092 en Not an Irish story for sure, but this amazing customer care deserves as much attention as possible. When I came home this last time, I had an email from Zappos asking about the shoes, since they hadn’t received them. I was just back and not ready to deal with that, so ... http://www.iwillnothold.com/2007/10/22/more-great-customer-service-zappos/ I'm on the George Hook show at 1630 today talking about consumer issues and people waiting for up to 11 minutes on consumer care lines in Ireland. I'll hopefully be able to give some of these tips for dealing with your consumer issue: Have a pen and paper ready for the call. Note ... http://www.iwillnothold.com/2007/09/18/on-george-hook-show-at-1630-consumer-helpline-tips/ This is an interesting story about a guy who rang DHL to complain about his package being late when it should have been delivered earlier that day. First, they reimbursed the money they charged for delivery and then they conferenced him into a call with another local rep to see ... http://www.iwillnothold.com/2007/08/27/dhl-go-above-and-beyond-for-customer-service/ Via Pat Phelan from Roam4Free is his story of woeful customer service from Vodafone Ireland. First they greet him as "Pat" and then bounce him to someone else who calls him Mr. Phelan who demands the same information he already provided to informal droid number 1 and so forth. As ... http://www.iwillnothold.com/2007/07/30/vodafone-ireland-show-how-not-to-do-customer-service/ My camcorder (DCR-TRV19e) gave up the ghost the other night - when recording instead of the normal image of what was being recorded a distorted image was displayed. A google showed that this was due to a faulty CCD chip which Sony had owned up to : http://fon.gs/sony-announcement/ So I ... http://www.iwillnothold.com/2007/07/18/sony-one-rule-for-ireland-and-another-for-the-uk/ JP Rangaswami noted what might become the norm for customer service. He made a blog post and mentioned in an aside that he could not get an application to work for him properly. The post was timed at 11.36am local time. At 4.39pm the same day, a Saturday (!), I received ... http://www.iwillnothold.com/2007/07/16/the-move-from-%e2%80%9ccustomer-care%e2%80%9d-to-%e2%80%9ccaring-for-the-customer%e2%80%9d/ Via Gadgetell is news tha Sprint has pretty much "fired" customers who called up their customer care lines. Their excuse is received frequent calls from you regarding your billing or other general account information At some point perhaps these large telcos will realise that if they have customers who have to ... http://www.iwillnothold.com/2007/07/10/firing-customers-sprint-hangs-up-on-customers-who-complain/ This blog post from me on my own site has unearthed a new twist to my issues with Sky Handling Partners. It appears (though I could be wrong) that someone from their computers has signed me up for dating websites and included what could be seen as libelous material on ... http://www.iwillnothold.com/2007/06/20/customer-service-done-wrong-harassing-a-customer-who-complains/ Famed website Consumerist wrote an article on tips from a former Dell sales manager on how to save money when buying products from them Dell it seems freaked and sent a few legal sounding letters to them saying the information in the post was confidential and remove it. The Consumerist ... http://www.iwillnothold.com/2007/06/17/dell-hell-as-they-try-and-take-down-a-consumer-blog/ I was another unfortuate backpacker that got robbed in South America but I took some solace in the fact that I had purchased insurance before I left. Claiming however was a whole new nightmare! I got a police report literally minutes after I was robbed and I called Ace travel ... http://www.iwillnothold.com/2007/06/15/ace-travel-insurance-osg/